Frequently Asked Questions

We are unable to offer a transfer of your shares to another broker. You will have to sell your shares by 9th June 2023 (or they will be sold automatically) and withdraw funds into your bank account by 30th June 2023.
If you need to update your bank account details, please reach out to our support team at support@tulipshare.com or via the app

The cut-off date for selling your shares is 9th June 2023. Please ensure you sell all of the shares in your Tulipshare wallet by this date, you can do this by navigating to the Wallet tab in the Tulipshare app and selecting Sell. Once you have placed your sell order, please allow 1-3 working days for the sell order to complete, if you can see funds in your wallet but you are unable to withdraw, this means the sell order is still processing.
If you fail to sell your shares, it will be done automatically on your behalf on the 9th June 2023.

The cut-off date to withdraw your funds is 30th June 2023.
To withdraw funds, you need to ensure you have sold all of your shares, the cut-off date to sell your shares is 9th June 2023. If you need to update your bank account details, please contact our support team at support@tulipshare.com or via the app

When you initiate a withdrawal, funds will be withdrawn to the bank account you used when initially depositing funds. If this bank account has changed, please reach out to our support team at support@tulipshare.com or via the app to ensure a speedy withdrawal process.

Once a sell order is executed, please allow 1-3 working days for the funds to return into your wallet. If you can see funds in your wallet but you're unable to withdraw, this means the sell order is still processing.

No, you will not be charged any fees for the selling of shares, converting or withdrawing of funds.

Please see Tulipshare’s privacy policy.

Your money is held by DriveWealth, as custodian. It is protected by SIPC in the US. This provides protection against the loss of any securities (ie: theft) but does not protect against the loss of market value of the securities (ie: if the share price falls). It’s important to keep in mind that when you invest, the value of your investment can go up or down.

All users can withdraw funds by clicking the 'withdraw' button on your dashboard. Your funds will automatically convert from USD to GBP when you withdraw.

If you have recently sold shares, please note that the sell order can take up to 3 days to process, during this time you will be unable to withdraw funds.

The withdrawal process from your Tulipshare wallet to your bank account usually takes 1-2 working days, however this can vary depending on your bank and take up to a maximum of 5 working days.

If you have not received your withdrawal within 5 working days please contact support@tulipshare.com.

Yes, you can close your account. However, we are only able to close accounts that have been fully liquidated and show a zero balance. If you currently have holdings in your account, you will first need to liquidate your positions and transfer all funds out of your account. Once this is done, submit a request to close your account to support@tulipshare.com.